Offering a high-quality service sets you apart from the competition and fosters customer loyalty. According to the most recent XI Logistic Circle Barometer SIL 2020 report, quality is the most valued aspect by businesses. It is followed by variables such as adaptability, specialization, speed, business optimization, and sustainability.
Quality, rather than being an added value, is a critical component in the case of logistics companies. It is the result of a series of small processes that, when combined, have the goal of providing an effective and long-lasting service.
Quality is a fundamental point that marks our national and international activity every day at Indochinapost, as a logistics operator that manages import-export traffic from anywhere in the world. We work in areas such as delivery speed, product condition, client communication, and proper warehouse and transportation management.
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Process superiority
Quality and process excellence are inextricably linked. To improve services, supply chains must work with impeccable professionalism to make processes flow. Ultimately, it is to align them with each company’s overall strategy. It is necessary to work with the greatest predictability possible in order to avoid unforeseen events or variations that may affect the final result.
Sustainability
Far from being a purely decorative issue, logistics operators are improving environmental stewardship through their operations. Furthermore, customers’ interest in the environment encourages them to continue working on it. This concern explains the increasing use of less polluting vehicles, the development of new fuels, the implementation of more stringent legislation, and the desire to rationalize routes and avoid unnecessary fuel consumption. Furthermore, this green philosophy is frequently accompanied by process purification, which has the effect of introducing an excellence philosophy into the company.
